https://docs.astro.princeton.edu/index.php?action=history&feed=atom&title=Request_tracker Request tracker - Revision history 2026-11-13T01:27:31Z Revision history for this page on the wiki MediaWiki 1.43.11 https://docs.astro.princeton.edu/index.php?title=Request_tracker&diff=966&oldid=prev imported>Huston: Page creation 2012-03-12T17:06:20Z <p>Page creation</p> <p><b>New page</b></p><div>&lt;pre&gt;<br /> <br /> COMMANDS<br /> Basic<br /> Queue: &lt;name&gt;<br /> Set new queue for the ticket<br /> <br /> Subject: &lt;string&gt;<br /> Set new subject to the given string<br /> <br /> Status: &lt;status&gt;<br /> Set new status, one of new, open, stalled, resolved, rejected or<br /> deleted<br /> <br /> Owner: &lt;username&gt;<br /> Set new owner using the given username<br /> <br /> Priority: &lt;#&gt;<br /> Set new priority to the given value<br /> <br /> FinalPriority: &lt;#&gt;<br /> Set new final priority to the given value<br /> <br /> Dates<br /> Set new date/timestamp, or 0 to unset:<br /> <br /> Due: &lt;new timestamp&gt;<br /> Starts: &lt;new timestamp&gt;<br /> Started: &lt;new timestamp&gt;<br /> <br /> Time<br /> Set new times to the given value in minutes. Note that on<br /> correspond/comment &quot;TimeWorked&quot; add time to the current value.<br /> <br /> TimeWorked: &lt;minutes&gt;<br /> TimeEstimated: &lt;minutes&gt;<br /> TimeLeft: &lt;minutes&gt;<br /> <br /> Watchers<br /> Manage watchers: requestors, ccs and admin ccs. This commands can be<br /> used several times and/or with &quot;Add&quot; and &quot;Del&quot; prefixes, for example<br /> &quot;Requestor&quot; comand set requestor(s) and the current requestors would be<br /> deleted, but &quot;AddRequestor&quot; command adds to the current list.<br /> <br /> Requestor: &lt;address&gt; Set requestor(s) using the email address<br /> AddRequestor: &lt;address&gt; Add new requestor using the email address<br /> DelRequestor: &lt;address&gt; Remove email address as requestor<br /> Cc: &lt;address&gt; Set Cc watcher(s) using the email address<br /> AddCc: &lt;address&gt; Add new Cc watcher using the email address<br /> DelCc: &lt;address&gt; Remove email address as Cc watcher<br /> AdminCc: &lt;address&gt; Set AdminCc watcher(s) using the email address<br /> AddAdminCc: &lt;address&gt; Add new AdminCc watcher using the email address<br /> DelAdminCc: &lt;address&gt; Remove email address as AdminCc watcher<br /> <br /> Links<br /> Manage links. These commands are also could be used several times in one<br /> message.<br /> <br /> DependsOn: &lt;ticket id&gt;<br /> DependedOnBy: &lt;ticket id&gt;<br /> RefersTo: &lt;ticket id&gt;<br /> ReferredToBy: &lt;ticket id&gt;<br /> Members: &lt;ticket id&gt;<br /> MemberOf: &lt;ticket id&gt;<br /> <br /> Custom field values<br /> Manage custom field values. Could be used multiple times.<br /> <br /> CustomField.{CFName}: &lt;custom field value&gt;<br /> AddCustomField.{CFName}: &lt;custom field value&gt;<br /> DelCustomField.{CFName}: &lt;custom field value&gt;<br /> <br /> Short forms:<br /> <br /> CF.{CFName}: &lt;custom field value&gt;<br /> AddCF.{CFName}: &lt;custom field value&gt;<br /> DelCF.{CFName}: &lt;custom field value&gt;<br /> &lt;/pre&gt;<br /> For example, to disown a ticket and reset it as new, send an email to RT (comment or correspond) with the first two lines:<br /> <br /> &lt;pre&gt;<br /> Owner: Nobody<br /> Status: New<br /> <br /> Not it!<br /> &lt;/pre&gt;</div> imported>Huston